| DOA: (Dead-On-Arrival) items must be reported to IBC within 2 (Two) working days |
| from the date of purchase, otherwise it will be treated as an RMA item, and therefore |
| will fall under the RMA policy. |
| RMA: All applicable rules and procedures are described below. |
| In order to give you a better service with fast turnaround time, please follow the rules & procedures |
| described below: |
| Warranty does NOT COVER the following Accessories : |
| A. Power Supplies |
| B. Power Adapters (Printer Adapter, Notebooks, Scanners, Switches….) |
| C. Speakers, Keyboards, Mouse, Monitor Filter, Joystick… |
| D. PCI Adapters (Modem, LAN Cards, Sound Cards, PCI to USB, PCI Fire Wire….) |
| E. PCMCIA LAN , USB , Fire Wire |
| F. External case (2.5", 3.5", 5.25") IDE & SATA… |
| G. Switches (8 Ports) |
| H. USB products (Bluetooth, Infrared, LAN, Sound, Hub, USB To Serial, USB To Parallel…) |
| I. Compatible Toner supplies must be 60% filled to Proceed Under Warranty. |
| J. Monitors' dead pixels are NOT a reason to consider the unit as DOA. The number of dead pixels is to be defined by each brand's policy (No standard or/and unified policy for all monitors) |
| RMA Issuance & Authorization |
| 1. Before returning the Product, Please complete IBC's RMA/DOA Request Form |
| and send it with a copy of your invoice. |
| To download Request Form click here |
| 2. Serial number must be fully stated. Otherwise RMA will be rejected. |
| 3. A Copy of the invoice and the RMA form must be presented with the returned product |
| 4.The customer is responsible for implementing appropriate data storage and safeguards to protect his data against any accidental loss. IBC will not take responsiblity for any data problems that might occur. |
| 5. RMA number is valid for 30 days only- Any claim after this period will be rejected. |
| 6. Any out of warranty item will be rejected. |
| 7. RMA delivery & pickup are the customer’s responsibility. |
| 8. Items that are electrically or physically damaged are not covered by warranty. |
| 9. IBC will take no responsibility for any data loss due to product failure. |
| 10. Any Item without problem description will be rejected. |
| 11. Items are tested as per customer's problem Description. |
| 12. All products are subject to the manufacturer's warranty and its relative Terms & Conditions. |
| RMA |
| Tel.: 961-1-456123 ext: 218 |
| Fax: 961-1-456123 ext:123 |
| Email: rma@ibcleb.com |
