RMA: All applicable rules and procedures are described below.
In order to give you a better service with fast turnaround time, please follow the rules & procedures described below:
Warranty does NOT COVER the following Accessories:
A. Power Supplies, MINI UPS, Power Bank
B. Power Adapters (Printer Adapter, Notebooks, Scanners, Switches….)
C. Speakers, Keyboards, Mouse, Joysticks…
D. PCI Adapters (Modem, LAN Cards, Sound Cards, PCI to USB, PCI Fire Wire….)
E. External case (2.5", 3.5", 5.25") IDE & SATA…
F. Switches (8 Ports)
G. USB products (Bluetooth, LAN, Sound, Hub, USB To Serial, USB To Parallel…)
H. Compatible Toner supplies must be 60% filled to Proceed Under Warranty.
I. Monitors' dead pixels are NOT a reason to consider the unit as DOA. The number of dead pixels is to be defined by each brand's policy (No standard or/and unified policy for all monitors)
RMA Issuance & Authorization
1. Before returning the Product, please complete IBC's RMA/DOA Request Form
and send it with a copy of your invoice.
2. Serial number must be fully stated. Otherwise, RMA will be rejected.
3. A Copy of the invoice and the RMA form must be presented with the returned product
4.The customer is responsible for implementing appropriate data storage and safeguards to protect his data against any accidental loss. IBC will not take responsibility for any data problems that might occur.
5. RMA number is valid for 30 days only- Any claim after this period will be rejected.
6. Any out of warranty item will be rejected.
7. RMA delivery & pickup are the customer’s responsibility.
8. Items that are electrically or physically damaged are not covered by warranty.
9. IBC will take no responsibility for any data loss due to product failure.
10. Any Item without problem description will be rejected.
11. Items are tested as per customer's problem Description.
12. All products are subject to the manufacturer's warranty and its relative Terms & Conditions.
Tel.: 961-1-456123 ext.: 218-118 | Email: rma@ibc-intl.com
HP Printers' Warranty Policy
. All HP products are subject to C.I.S & Midware conditions.
. IBC is only an intermediary between the customer and HP Repair Center. Therefore, in case of any complaint, delay or questions, please feel free to contact HP Repair Center directly without the need to go through IBC first.
. In order to speed up the process, you can always communicate directly with HP Repair Center. And when you choose so, you are required to present the original copy of your invoice.
. The repairing period in HP Repair Center is to be defined (Delivery time is not included).
. If after HP Repair Center examination, the final report recommended an exchange, the Center must open the new ink or toner and test it with the printer to make sure that they both work properly and then get a test page in order to send it to HP (According to HP Policy).
. Finally, we will always be happy to serve you, and your claims are always welcome. So please feel free to choose the solution that best suits you.
HP Supplies Terms & Conditions
1. HP supplies must be 80% filled, presented inside their own original packages
(Each package has a serial number that matches the one stamped on the cartridge).
Finally, it needs to be IBC labelled.
So please DO NOT change the box or throw it away. Otherwise, the warranty will be void.
